Planned, Prepared and Ready to Help
Is this a familiar story? You go through a sales process to buy some software. The vendor makes lots of promises about how you will be looked after. The vendor writes a statement of work to deliver an implementation of their software. The sales talk sounds convincing and you proceed with the software purchase and implementation. The vendor's team delivers the project and once you are live, you sign off the project. Then reality hits. You watch in horror, as you suddenly realise that you are on your own. Want some help making a change to a configuration? oh dear. Don't call the 'help'desk as that's only for break/fix support. You can call the vendors Professional Services team, but they are tied up on other projects and will get back to you in 2 weeks, to discuss your needs. All of a sudden you realise that you have become the prime contractor, for getting value and success out of the software. If only there was a different way...
Concrete's different way is this : Concrete Continuous Care (or C3).
At Concrete we like to do things differently. We do not have a box to think outside of, so we're out of the gate with a fresh approach to making our clients successful.
C3 is our way of making sure that you have someone available to support your journey with ConcretePlatform™, from the day you go into production. C3 provides an on-going monthly coverage plan, which provides for a dedicated team of professionals to advice and guide you on optimising your usage of ConcretePlatform. Our monthly tiers start as low as 8 hours per month, rising up to 40 hours a month.
Not sure you need C3? Here are some common challenges that C3 addresses :
- How is my trading network doing, versus industry peers?
- Can you help me extend the usage of ConcretePlatform™ into other areas of my trading network?
- Am I getting the best out of ConcretePlatform™
- Can I evolve my usage of ConcretePlatform™?
- Can I extend the platform with a new development?
- Are we following industry best practice?
- Can I train a globally dispersed trading network, without incurring complex logistics and costs?
- Can I improve my Print, POS or Web workflow, and optimise the end to end process?
Hello C3, goodbye dinosaur vendors.
